BIG TOP PARTY RENTAL -

 
Frequently Asked Questions & Party Tips

Choose a question below or scroll down for answers to the most frequently asked questions and suggestions on making sure your party is a success.
Consider us your Party Consultants at no charge!

How will I know if I can fit a certain tent in the area I have?
Do prices include set up and delivery?
I am ready to make my reservation how do I go about placing an order?
How far in advance should I reserve the equipment I need for my event?
What forms of payment do you accept?
How long does it take for Big Top to set up?
Do I need to be present when Big Top delivers or sets up?
When should I have my lawn cut before my party?
Should I rent sidewalls for my tent in case it rains?
What is your rain date policy?
What is your policy for cancellation and order adjustments?
What’s the difference between a frame tent and a pole tent?
What size tent do I need and how many tables and chairs can I fit under my tent?
I need to rent a dance floor, what size will I need?
IMPORTANT TIPS

Q: How will I know if I can fit a certain tent in the area I have?
A:
First thing that you need to do is measure the area in which you want to put the tent. You must add 10 feet to the dimensions for staking. (This means that if you want a 20’ x 40’ tent then you need an area that is at least 30’ x 50’). This area must be flat with no obstacles in the way such as bushes, fences, rocks, trees, swing sets, pools, patios, decks or any other objects. We will need a height clearance of around 18 feet. If the dimensions that you come up do not meet our requirements then we will be unable to install your tent. If your area is close to these requirements or if you have a concern then please email us a couple of digital photos of the area along with the measurements to bigtopparty@comcast.net. We will respond as soon as possible with whether or not the tent is going to fit. If the tent is going on a patio and can’t be staked then you will need to get a frame tent. If the tent is going on asphalt you must notify us at least 2 days prior to your installation date. We may need to drill into the asphalt in order to stake the tent, but we will fill the holes with real tar after the removal. There is an extra charge for this.

 

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Q: Do prices include set up and delivery?
A:
Set up is included in all our tent prices except for some small do-it-yourself tents. We realize how busy you are getting ready for your event and we want you to leave all the legwork to us. We do have delivery charges in all areas and set up prices for non-tent items. Please call for more details.

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Q: I am ready to make my reservation how do I go about placing an order?
A:
When you are 100% sure you know what you want and have a set date, call our office at (978) 858-0250 to place your order. We will then check availability, go over pricing and answer any questions or concerns you may at the time of ordering. All reservations require a 50% non-refundable down-payment and the understanding of our rental contract. We do not “hold items” without a down payment, “pencil anyone in” or accept emailed, faxed or mailed in orders. If you would like to process an estimate into a reservation you must notify us by phone, not by e-mail. A 50% Non-refundable down payment is required at time of reservation. Full payment is due at time of reservation on all orders placed within 30 days of event and on all orders under $300.00. All down payments are non-refundable.

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Q: How far in advance should I reserve the equipment I need for my event?
A:
Once you have chosen a date and know what you need, DO NOT hesitate, call us as soon as possible to reserve the equipment you need for your event. Most commonly a 1 month notice is sufficient though it all depends on the demand for that day.

 

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Q: What forms of payment do you accept?
A:
We accept checks, money orders, cash and all major credit cards. All reservations require a 50% non-refundable down-payment and the understanding of our rental contract. Payment in full is due prior to or at the time of delivery.

 

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Q: How long does it take for Big Top to set up?
A:
The average set up time depends on the size of your order. (Example: A $400.00 order usually takes about 45 minutes to set up).

 

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Q: Do I need to be present when Big Top delivers or sets up?
A:
Yes our customers need to be present when taking possession of our equipment. We will need you to leave us all phone numbers where you can be reached at during the day of your installation. A diagram of your yard where the tent goes or marking out the area to where the tent goes is appreciated. If you have a sprinkler system, septic tank or anything in the ground on your property we should be told about before staking then you will need to be present to point out where we should not stake so our stakes don’t hit anything. We recommend marking out the area in advance to make sure we don’t hit anything with our stakes.

 

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Q: When should I have my lawn cut before my party?
A:
Make sure you DO NOT cut your grass the day of your tent install. The green sap that is left on the surface of your lawn will stain our equipment as we have to lay most of it on the ground during our install. Another reason would be is that we wouldn’t want your landscaper or yourself to interfere with the installation of your party. It is always best to leave your grass a little long. Grass wears better when it is longer. If your party were on a Saturday you would want your lawn to be mowed no later than Wednesday. Cutting your lawn after the tent has been installed can be extremely difficult with all the poles and stakes in the way.

 

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Q: Should I rent sidewalls for my tent in case it rains?
A:
That all depends. It does not rain sideways and sidewalls will increase the temperature under your tent by 10-15 degrees. Sidewalls are good if it is cold out, for privacy (maybe a disliked nosy neighbor) or if you want to block out an unattractive view close to where your tent is set up.

 

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Q: What is your rain date policy?
A:
We do not allow our customers to cancel if it rains out. All of our items are usable outside when it rains as long as the equipment is under a tent and away from any moisture. Once your equipment is delivered or set up no refund will be considered.

 

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Q: What is your policy for cancellation and order adjustments?
A:
Cancellations may occur by contacting our office at 978-858-0250. A 50% non-refundable deposit is required at time of reservation. Also a $25.00 processing fee will apply to all cancelled orders regardless on when order was placed. We need 3 weeks notice on all order reductions. Our Terms & Conditions are listed on the "About Our Services" page on our website.

 

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Q: What’s the difference between a frame tent and a pole tent?
A:
A pole tent is held up by tension and requires anywhere from 12-40 stakes. A frame tent requires minimal staking, maybe 4-6 stakes, and is held up by a piped frame. People usually order framed tents when they want their tent in an area where they can't or don’t want us to stake into the ground. You can use water barrels instead of stakes ONLY on a frame tent. Water barrels can’t be used on pole tents. We will not install any tent unless it is staked.

 

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Q: What size tent do I need and how many tables and chairs can I fit under my tent??
A:

TENT SIZE

STYLE
TENT

SEATING
TABLES

SEATING
TABLE SIZES

FOOD
TABLES
6' or 8'

FOOD TABLE
SIZES

SIDEWALL
SECTIONS

LIGHTING
PERIMETER
SETS

10' x 10'

Frame

1

60", 48", 8' or 6'

0

NA

2

1

10' x 20'

Frame

2

60", 48", 8' or 6'

0

NA

3

1

15' x 15'

Frame

4

48" or 6"

0

6' Banquet

3

1

16' x 16'

Pole 

4

48" or 6"

0

NA

4

1

10' x 30'

Frame

3

60", 48", 8' or 6'

1

6' or 8' Banquet

4

1

20' x 20'

Pole or Frame

4

60" or 8'

2

6' or 8' Banquet

4

1

15' x 30'

Frame

6

48" or 6"

2

6' Banquet

5

1

20' x 30'

Pole or Frame

6

60" or 8'

2

6' or 8' Banquet

5

1

20' x 40'

Pole or Frame

8

60" or 8'

2

6' or 8' Banquet

6

1

30' x 30'

Pole or Frame

8 or 9

60" or 8'

3

6' or 8' Banquet

6

1

30' x 45'

Pole or Frame

14

60" or 8'

3

6' or 8' Banquet

8

2

30' x 60'

Pole or Frame

18

60" or 8'

3

6' or 8' Banquet

9

2

30' x 75'

Pole or Frame

22

60" or 8'

3

6' or 8' Banquet

11

2

30' x 90'

Pole or Frame

26

60" or 8'

3

6' or 8' Banquet

12

2

30' x 105'

Pole or Frame

30

60" or 8'

3

6' or 8' Banquet

14

3

40' x 40'

Pole

16

60" or 8'

4

6' or 8' Banquet

8

2

40' x 60'

Pole

24

60" or 8'

6

6' or 8' Banquet

10

2

40' x 80'

Pole

32

60" or 8'

8

6' or 8' Banquet

12

2

40' x 100'

Pole

40

60" or 8'

10

6' or 8' Banquet

14

3

40' x 120'

Pole

48

60" or 8'

12

6' or 8' Banquet

16

3

40' x 140'

Pole

56

60" or 8'

14

6' or 8' Banquet

18

3

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Q: I need to rent a dance floor, what size will I need?
A:
Dance floor sections come in 4 x 4 foot sections. Each section can hold up to 4 1/2 people and cost $24.50 per outside section or $22.50 per indoor section. Below is a list of sizes and sections:

Dance Floor Size table

*All our dance floors must be under a tent or used indoors and set up on a flat
clean area. It is very important to keep our dance floors dry and clean

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IMPORTANT TIPS:
It is always best to set your chairs up the day of your event. Pollen and dust can build up when they set them up a day or two before and you may find your guests complaining about dirty chairs.

Make sure that you shut your sprinkler systems off while our equipment is set up on your property. Water and rain will absolutely damage our equipment. It is also very important that you make sure that all our equipment is set up under a tent or stored in a garage to keep the water away.

 

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Big Top Party Rental
36 Hillman St. Unit 4
Tewksbury, MA 01876
Phone (978) 858-0250
Pager (978) 505-0077
Fax (978) 858-0029
Email: BigTopParty@comcast.net
*emailed orders NOT accepted



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